Privacy Policy

Effective Date: AUGUST 2024

Overview

Genius Platform is committed to respecting your privacy and ensuring the protection of your personal information. This privacy policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

Personal Information: We collect personal information that identifies you, including but not limited to your name, email address, phone number, payment information, and any other details you provide directly to us.

Sensitive Information: We may collect sensitive information only with your consent and where it is reasonably necessary for our business functions. Sensitive information may include details about your health, racial or ethnic origin, or membership in professional or trade associations.

Automatically Collected Information: We collect certain information automatically when you use our platform, such as your IP address, browser type, operating system, and information about your interaction with our services through cookies and similar technologies.

2. How We Use Your Personal Information

We may use the personal information we collect for purposes including:

  • Providing and improving our services

  • Communicating with you, including responding to inquiries and providing customer support

  • Processing payments and managing transactions

  • Sending you marketing communications, where you have opted-in to receive them

  • Complying with legal obligations and resolving disputes

  • Conducting data analysis to enhance our services

3. How We Share Your Personal Information

We do not sell your personal information. However, we may disclose your personal information to third parties in the following circumstances:

Service Providers: We may share your personal information with third-party service providers who assist us in operating our platform, conducting our business, or servicing you, provided those parties agree to keep your information confidential.

Business Transfers: If Genius Platform undergoes a business transaction such as a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

Legal Obligations: We may disclose your personal information if required by law or in response to a legal process, such as a court order or subpoena.

Your Consent: We may share your personal information with your consent or at your direction.

4. Cross-Border Disclosure of Personal Information

Your personal information may be transferred to, stored, or processed outside of Australia, including in countries that may not have the same level of data protection as Australia. Where this occurs, we will take steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information.

5. Your Rights and Choices

Under Australian law, you have the right to:

  • Access the personal information we hold about you

  • Request the correction of inaccurate or outdated information

  • Withdraw your consent to the processing of your personal information (where consent is the basis of processing)

  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy

  • To exercise any of these rights, please contact us using the details provided below.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When your personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

8. Backup Strategy

System Backups

Systems are regularly backed up according to set schedules and frequencies. Seven days' worth of backups are maintained for each database, ensuring that restoration is straightforward if needed.

Backups are monitored to confirm successful execution, with alerts triggered if any issues occur. If a backup fails, the alert is escalated, investigated, and resolved. Data is backed up daily to the local region, and replication failures are monitored and addressed accordingly.

Physical Backup Storage

As we use public cloud services for hosting, backup, and recovery, Genius does not rely on physical infrastructure or storage media for its products. We do not typically produce or utilize physical media (e.g., paper, tape) in the provision of our services.

Backup Protections

By default, all backups are safeguarded through access control restrictions and write-once, read-many (WORM) protections within the Genius product infrastructure networks. Additionally, access control lists are implemented on the file systems that store the backup files.

Customer Data Backup Restoration

Customers of Genius do not have direct access to the product infrastructure to initiate failover events. Disaster recovery and resiliency operations are managed by the Genius product engineering team. However, customers can use the recycle bin to recover and restore contacts, opportunities, custom fields, custom values, tags, notes, and tasks within 30 days of deletion. Changes to web pages, blog posts, or emails can be reverted to previous versions using version history. For customers seeking additional backup options, the Genius platform offers various methods to ensure data is securely stored.

The Genius portal includes several features with export options, and the public API library can be used to synchronize data with other systems.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our platform with the revised effective date.

11. Contact Us

If you have any questions, concerns, or complaints regarding this privacy policy or our handling of your personal information, please contact us at:

Genius Platform

12/3 Enterprise Street

Molendinar QLD, 4214

1300 441 857

You may also contact the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.